Shipping Policy


Order Processing Times

  • All orders are usually processed within 3 to 6 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

  • We offer several FREE shipping options, including standard delivery within 6 to 12 business days.

Shipping Costs

  • Shipping costs are calculated based on the order weight, destination, and selected shipping method.
  • We ship orders worldwide for free.
  • Customers can estimate shipping costs by adding products to the cart and entering the delivery address.

Order Tracking

  • Tracking information will be available once the order has been dispatched.
  • Customers can track the order status through their account or by using the tracking link sent via email.

International Deliveries

  • We offer free international shipping to several countries.
  • Delivery times may vary depending on the destination and local customs procedures.

Returns and Exchanges

  • For information provided on conditions and procedures, please refer to our Returns and Exchanges Policy.

Shipping Issues

  • In case of shipping-related issues, please contact us within 14 days of the estimated delivery date.

Delivery Insurance

  • By subscribing to the delivery insurance option for €3.99, you benefit from coverage in case of order issues (loss, theft, or damage).
  • This insurance does not cover errors in the delivery address provided by the customer during the purchase process.
  • Only customers who opt for this option will be entitled to a refund in case of an incident.

Information

  • We are not responsible for delays caused by factors beyond our control, such as extreme adverse weather conditions, strikes, or customs delays.
  • If the carrier makes several delivery attempts and the customer does not take possible steps to collect the order, the customer may be held responsible and no refund will be issued.
  • If the loss of the order is clearly caused by customer negligence (e.g., repeated absences without rescheduling delivery), no refund will be issued.
  • The customer is responsible for providing a correct shipping address. In case of error, the customer will be held responsible and no refund will be issued.

Contact

For any shipping-related questions, please contact us via:
Email: suporte@belvoir.com
or through the contact form available on our website.

Notice Regarding the Update of US Customs Clearance Policy

Due to the new US customs policy, which may come into effect between April 1st and 2nd (Eastern Standard Time – EST), the customs clearance process may undergo changes during this transition period:

  • The T86 customs clearance mode (tax exemption policy for orders under USD 800) may be canceled at any time.
  • Before the new policy takes effect, orders to the United States will be shipped normally, although delivery delays may occur during the transition period.

If the T86 mode is canceled, orders will be processed through an alternative customs clearance method, and any additional applicable taxes and fees will be the customer's responsibility, depending on the specific situation.